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Paul Williamson is from Deloitte »This evening I got in from work to find a parcel at the front door.
As my eyes scanned across the address an unwanted recognition crept over me. Just under a week ago this very same parcel had been taken by me, from my house, to my local Post Office. In the time honoured tradition I had written on the front where I wanted the parcel to be sent to. Sometimes this gets referred to as the address. The place we wish the parcel to go to. This address was not and is not, my address. And yet here it was, back again...in my house!
Like some kind of Lassie-esque parcel, this package had come home. ARGHH!
Surely this cannot be right. No kind of explanation whatsoever as to why this parcel has been so summarily rejected by the system. The addressee is still at that address, we have sent many parcels before without this result. So why now? Why this parcel?
Royal Mail have made no effort whatsoever to clue us into the mystery and I have absolutely no idea why the parcel has gone into the system and then come straight back to where it started. What I do know is that as a small business the cost of posting a fairly sizable parcel is a cost we neither want nor can afford to pay for twice.
As the fault is not the stockists (after all the address is correct) I need to send the parcel off again tommorow, I am loathe to have to pay to send itagain but I don't want to make my customer wait any longer for their products than they already have.
Any ideas on how to take this one forward?
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